Computer has SupportAssist error and detailed fix [FIX ERROR 2023]

Your computer has a SupportAssist error and you don't know what to do in this case? Refer to TipsMake's article for more details!

Computers with SupportAssist errors are a common problem that Dell users often encounter. Because SupportAssist is an integrated software program pre-installed on Dell laptops. This software brings many uses to the device such as increasing performance, predicting system problems, protecting the computer, receiving necessary updates. However, SupportAssist errors are not rare, many people users have encountered some related problems. Don't worry, TipsMake is here to help you.

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Instructions on how to fix SupportAssist errors effectively

Computer SupportAssist errors have many different cases. Admin will reveal how to fix the most common situation: SupportAssist does not work and SupportAssist cannot be installed. Depending on the specific error you encounter, apply the most appropriate solution.

For status SupportAssist notification is not working

In case you receive the error message 'Dell SupportAssist Not Working', don't worry. The methods below will help you fix the problem.

1/ Rename the file New-Dell-Logo-White-Small

1. Step 1 : Dell users press Windows + E to open File Explorer > Then, find drive C (This PC) and open the Program Files folder .
2. Step 2 : Click on the Dell folder and continue to open the SupportAssistAgent folder .
3. Step 3 : Continue to double-click the bin folder to open Resource .
4. Step 4 : Then, find the file New-Dell-Logo-White-Small > Right-click and select Rename > Rename to New-Dell-Logo-Whit e and save.

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Rerun Dell SupportAssist and check to see if the problem has been fixed!

2/ Reinstall Dell SupportAssist

If the above method doesn't work, try resetting Dell SupportAssist. Even though it is built-in software, Dell SupportAssist can still be uninstalled and reinstalled if desired.

1. Step 1 : Press the Windows + I key combination to open Settings > Click on Apps .
2. Step 2 : Find Dell SupportAssist and uninstall it like other software.
3. Step 3 : After uninstalling, restart your laptop > Reinstall the latest version of Dell SupportAssist .

(Note: Admin has instructions on how to uninstall the software at the bottom)

3/ Some other solutions when Dell SupportAssist does not work

Check and update Windows to the latest version if available: Windows + I > Update & Security > Windows Update > Check for updates > If there is an update, please update it.

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Check for viruses and malware: Windows + I > Update & Security > Windows Security > Open Windows Security > When the new window displays, click Run a new advanced scan > Select Full scan > click Scan now .

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In case SupportAssist cannot be installed

In case you receive the message 'Installation failed error' when reinstalling Dell SupportAssist. First, try restarting your computer. Note, with the error 'SupportAssist is running a system scan to detect any Potential hardware problems', you can also try rebooting.

If restarting doesn't help, the following may help if you get installation failed errors:

1. Try running Dell SupportAssist as an administrator. Right-click the Dell SupportAssist installer file and select Run as administrator to see if that helps in this case.
2. Dell SupportAssist requires .NET Runtime 6.0.9 so if you have a higher version of .NET Runtime 6.0.9, users should uninstall and reinstall from the official Microsoft website and this will fix the problem.
3. Other Dell programs may be causing the error. Therefore, you should try deleting those programs.

Instructions on how to completely uninstall SupportAssist from your computer

You want to uninstall SupportAssist because this application is not working properly. To remove it from your device, here are the steps you should take.

Stage 1: Uninstall the software

1. Step 1 : Press Windows + R > Enter appwiz.cpl and press Enter .
2. Step 2 : Right-click Dell SupportAssist > When the context menu displays, click Uninstall > Click Yes when asked for confirmation > Restart your computer.

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Stage 2: Remove Dell service

That's not all, to completely remove Dell SupportAssist, you need to delete the related Dell service. First, you need to check if the following items are in the Services Console by: Press Windows + R > Enter services.msc and press Enter > Check the items below.

1. Dell Client Management Service
2. Dell Data Vault Collector
3. Dell Data Vault Processor
4. Dell Data Vault Service API
5. Dell SupportAssist
6. Dell TechHub

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If these services still exist, now you need to click on the magnifying glass search icon > Type Command Prompt > Click to open with Run as Administrator .

When the Admin Command Prompt panel displays, enter the following commands and press Enter after each command to delete them:

1. sc delete 'DellClientManagementService'
2. sc delete 'SupportAssistAgent'
3. sc delete 'DDVDataCollector'
4. sc delete 'DDVRulesProcessor'
5. sc delete 'DDVCollectorSvcApi'
6. sc delete 'DellTechHub'

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Stage 3: Delete supporting files

1. Step 1 : Press Windows + E > Paste the link below
   1. C:ProgramDataDell
2. Step 2 : Right-click SupportAssist and select Delete .
3. Step 3 : If required, click Continue > Wait for the deletion process to complete, then restart the computer.

Above are some solutions when your computer has errors. SupportAssist TipsMake wants to share. If the problem persists, try uninstalling this software completely or reinstalling Windows!

Isabella Humphrey

Update 08 December 2023